Job Description
Are you looking for local job openings near you in Atlanta, GA? TechNova Solutions is seeking a dedicated and friendly Part-Time Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our community and are looking for individuals who share our passion for helping others.
In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled with efficiency and a smile. We offer a flexible schedule, competitive pay, and a supportive work environment.
Why Choose Us?
- Flexible Part-Time Hours
- Comprehensive Training Provided
- Opportunity for Growth within the Company
- Modern and Collaborative Office Space
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Accurately record customer interactions and transactions in our CRM system.
- Assist in processing returns, exchanges, and warranty claims.
- Collaborate with the sales and product teams to relay customer feedback.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and work well under pressure.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Must be available to work a flexible schedule, including evenings and weekends.