Job Description
Join Our Growing Team in Boston, MA
MetroConnect Services is seeking a highly motivated and reliable Part-Time Customer Support Specialist to join our local team. If you are looking for a flexible job opportunity in the Boston area with room for growth, we want to hear from you. We pride ourselves on providing top-tier local support to our community and are looking for individuals who share our passion for excellence.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance. Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Local Culture: Be part of a close-knit team in the heart of Boston.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product and service issues, ensuring a high level of customer satisfaction.
- Assist customers with account management and billing inquiries.
- Document all interactions accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive support.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or retail is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with basic computer applications and CRM software.
- Reliable transportation and availability to work varied shifts, including evenings and weekends.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product and service issues, ensuring a high level of customer satisfaction.
- Assist customers with account management and billing inquiries.
- Document all interactions accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive support.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or retail is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with basic computer applications and CRM software.
- Reliable transportation and availability to work varied shifts, including evenings and weekends.