Job Description
Are you looking for a flexible part-time opportunity in Dallas? Apex Digital Solutions is currently seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team. If you are ready to start immediately and thrive in a dynamic environment, we want to hear from you!
We are committed to providing exceptional service to our clients, and we need someone who is reliable, communicative, and eager to learn.
About the Role
As a Part-Time Support Specialist, you will be the first point of contact for our valued customers. Your role is vital in ensuring customer satisfaction and maintaining the reputation of our brand.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all interactions and transactions in our CRM system.
- Collaborate with the internal team to escalate complex issues.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet daily and weekly performance metrics regarding response times and satisfaction rates.
Qualifications
- High school diploma or GED required.
- Previous customer service or support experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and MS Office Suite.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable high-speed internet connection and a quiet workspace.