Job Description
Are you looking for a rewarding part-time role in the heart of New York City? BrightPath Solutions is currently seeking a dedicated Customer Support Specialist to join our local team. We pride ourselves on providing top-tier service to our clients and value our employees' work-life balance.
In this role, you will be the friendly voice of our brand, helping customers navigate our services and ensuring their satisfaction. If you are organized, empathetic, and eager to grow, we want to hear from you.
Responsibilities
- Manage high volumes of inbound and outbound customer calls and emails with a focus on resolution.
- Assist customers with product inquiries, account troubleshooting, and order tracking.
- Maintain accurate records of customer interactions and transactions in our internal database.
- Collaborate with the sales and technical teams to escalate complex issues effectively.
- Provide feedback on common customer concerns to help improve our products and services.
- Participate in team training and quality assurance processes.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency with computer systems and CRM software.
- Ability to work flexible hours, including weekends and evening shifts.
- Must be able to commute to our office in Manhattan.