Job Description
Are you looking for a rewarding part-time opportunity in Richmond? Apex Solutions Inc. is seeking a dedicated Customer Support Specialist to join our dynamic team. We are committed to providing top-tier service to our community and beyond.
As a Part-Time Specialist, you will be the face of our company, ensuring our clients receive the assistance they need. This role offers a fantastic opportunity for students or professionals seeking a flexible schedule without compromising on professional development.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling options
- Opportunities for professional growth and training
- A supportive and inclusive work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction levels.
- Update and maintain accurate customer records and databases.
- Process returns, exchanges, and orders accurately.
- Collaborate with the sales team to identify customer needs and upsell relevant products.
- Participate in daily team meetings and training sessions to stay updated on company policies.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of 40+ WPM.
- Flexibility to work evenings and weekends as required.