Job Description
Are you looking for flexible employment opportunities in Los Angeles? Start Immediately with a leading tech company that values your time and talent. We are currently hiring Part-Time Customer Support Specialists to join our growing team.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. This role offers the perfect balance of work and life, allowing you to set your own schedule while building a rewarding career.
What You Will Do:
- Provide exceptional support to clients via chat, email, and phone.
- Resolve technical inquiries and troubleshoot common issues.
- Maintain a positive and professional attitude in every interaction.
- Update customer records and provide feedback to the product team.
Join us today and take the first step towards a better work-life balance!
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Diagnose and resolve technical issues or service requests.
- Escalate complex issues to senior support staff when necessary.
- Document all interactions and solutions in the CRM system.
- Collaborate with the sales and engineering teams to improve product features.
- Ensure adherence to company service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Basic knowledge of computers and internet navigation.
- Must be available to start immediately.
- Must reside in or be willing to commute to Los Angeles, CA.