Job Description
We are seeking a motivated Part-Time Customer Support Specialist to join our dynamic team in New York. If you are looking for a job that starts immediately and offers flexible hours, this is the perfect opportunity for you. We pride ourselves on our customer-first approach and are seeking individuals who are ready to hit the ground running.
As a key member of our support team, you will be the face of our company, ensuring our clients receive top-notch assistance. We offer a competitive hourly rate and a supportive work environment.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and provide accurate information regarding products and services.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to ensure consistent service quality and adherence to company policies.
- Identify opportunities to upsell products and improve customer satisfaction.
- Assist with data entry and maintaining up-to-date customer records.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a friendly demeanor.