Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in the heart of Louisville? Apex Digital Solutions is seeking a dedicated Part-Time IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical solutions while maintaining a work-life balance that fits your schedule.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with speed and professionalism. You will work in a dynamic environment that encourages growth and innovation.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible part-time schedule.
- Opportunity for remote work options.
- Professional development and training.
What You'll Do
Our ideal candidate is proactive, patient, and passionate about technology. You will play a crucial role in maintaining our client's operational efficiency.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and maintain a ticketing system to track and prioritize support requests.
- Assist with the setup, configuration, and maintenance of computer equipment and peripherals.
- Conduct regular software updates and security patching.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the team to improve overall service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree or IT certification preferred.
- 1-2 years of experience in technical support or a related field.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Self-motivated with the ability to work independently.