Job Description
About Us: InnovateTech Solutions is a rapidly growing technology firm dedicated to delivering top-tier digital infrastructure and software solutions. We are currently seeking a motivated and detail-oriented Part-Time IT Support Specialist to join our dynamic team in Philadelphia. This is an excellent opportunity for individuals looking to gain valuable technical experience while enjoying a flexible work schedule.
Job Summary:
In this role, you will serve as the first line of support for our employees and clients. You will troubleshoot technical issues, manage hardware and software requests, and ensure our systems run smoothly. We pride ourselves on a collaborative environment where your contributions directly impact our success.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues.
- Manage and respond to incoming support tickets in our helpdesk system within SLA guidelines.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist in the deployment of new operating systems, applications, and security patches.
- Document all technical solutions and user interactions in the knowledge base.
- Collaborate with senior engineers to diagnose complex technical problems.
- Conduct regular system checks to ensure optimal performance and security.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1+ years of experience in a technical support, help desk, or customer service role.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work a flexible schedule, including evenings and weekends as needed.
- Strong problem-solving skills and the ability to work independently.
- Proficiency with Microsoft Office Suite and remote support tools.