Job Description
We are seeking a detail-oriented and proactive Night Shift IT Support Specialist to join our dynamic team in Austin, Texas. This is a fantastic opportunity for individuals who thrive in a quiet, focused environment and want to make a significant impact on our IT infrastructure without the distractions of the day shift. You will be the first point of contact for internal technical support and the guardian of our systems during off-hours.
Why Join Our Elite Team?
• Competitive Night Shift Differential Pay (Up to $10/hr extra)
• Comprehensive Health, Dental, and Vision Benefits
• Paid Time Off (PTO) and Holiday Pay
• Professional Development and Certification Reimbursement
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access to employees during the night shift.
- Monitor server performance, alert management systems, and ensure 99.9% uptime for critical services.
- Perform routine system backups, security patch management, and software updates outside of business hours.
- Assist in the setup, configuration, and maintenance of hardware, peripherals, and mobile devices.
- Troubleshoot network connectivity issues and resolve password resets or access requests efficiently.
- Document all incidents, resolutions, and maintenance activities in the Service Desk ticketing system.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory basics.
- Familiarity with networking concepts, TCP/IP, and basic router/switch configuration.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Reliable transportation and the ability to work rotating night shifts (e.g., 6 PM – 6 AM).
- Associate degree or certificate in Information Technology, Computer Science, or related field preferred.