Job Description
We are currently hiring a Part-Time Customer Support Specialist to join our growing team in Nashville, TN. If you are looking for jobs near me with immediate start availability, we want to hear from you. This role offers the flexibility of remote work while serving clients across the United States, including candidates in the Virginia area.
In this position, you will be the voice and face of InnovateTech, helping our clients navigate our software solutions with ease. We value reliability, clear communication, and a positive attitude. Join a company that values your time and offers a competitive pay structure.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Diagnose and troubleshoot technical issues to ensure client satisfaction.
- Document all customer interactions and resolutions accurately in the CRM database.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Assist in the onboarding process for new clients to ensure they understand our platform.
- Maintain a high level of product knowledge to answer questions efficiently.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills.
- Ability to work independently in a remote setting.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing speed of 40+ WPM.