Job Description
Join TechFlow Solutions and become part of our dynamic team! We're seeking a passionate Part-Time Tech Support Specialist to deliver exceptional customer service. Enjoy weekly pay, flexible hours, and the opportunity to work in San Francisco's thriving tech hub. This role is perfect for tech-savvy individuals who thrive in fast-paced environments and love solving problems.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems efficiently
- Install, configure, and maintain computer systems and peripherals
- Document all support tickets and maintenance activities
- Collaborate with IT team to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of technical support experience
- Proficiency in Windows/macOS and cloud platforms
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification is a plus
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional site visits)