Job Description
We are seeking a dynamic and detail-oriented Part-Time Technical Support Specialist to join our dedicated team in Philadelphia, PA. If you have a passion for technology and enjoy solving complex problems for others, we want to hear from you. This role offers a fantastic opportunity to work in a flexible environment, perfect for those balancing studies or other commitments.
As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring they have seamless access to our digital platforms. You will troubleshoot issues, provide guidance, and maintain a high level of customer satisfaction in a fast-paced setting.
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users in a timely manner.
- Provide exceptional customer service via phone, email, and remote desktop support.
- Manage and prioritize incoming help desk tickets using our CRM system.
- Document technical issues, resolutions, and customer feedback in the knowledge base.
- Assist in the installation, configuration, and maintenance of computer peripherals and networks.
- Conduct basic training sessions for staff on new software updates and security protocols.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in a technical support, helpdesk, or customer service role.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and remotely with minimal supervision.
- Familiarity with ticketing systems (e.g., Zendesk, JIRA) is a plus.