Job Description
Are you a tech enthusiast looking for a flexible opportunity in the heart of Austin? Join TechNova Solutions as our next Part-Time Technical Support Specialist. We are looking for individuals who are passionate about solving problems and helping others navigate the digital world.
At TechNova, we value our employees' work-life balance. This part-time role offers the perfect flexibility to fit your schedule while working in a cutting-edge environment.
Responsibilities
- Provide friendly and efficient technical support via phone, email, and chat.
- Troubleshoot hardware and software issues for internal staff.
- Maintain accurate records of technical issues and resolutions in our ticketing system.
- Assist in the setup and configuration of new hardware and peripherals.
- Collaborate with the IT team to identify trends in technical support requests.
- Conduct basic training sessions for new team members.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Basic understanding of computer hardware and operating systems (Windows, macOS).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with a focus on problem-solving.
- Familiarity with ticketing software (e.g., Zendesk, Jira) is a plus.