Job Description
Are you a tech-savvy problem solver looking for part-time opportunities in the Dallas area? Apex Digital Systems is seeking a dedicated Technical Support Specialist to join our dynamic team. We offer a flexible work environment with the option to start immediately.
As a key member of our support team, you will help clients resolve technical issues efficiently and professionally. We value reliability, clear communication, and a proactive approach to IT support.
Why Join Us?
- Competitive hourly rate
- Flexible scheduling
- Immediate start available
- Growth opportunities within the company
Responsibilities
- Provide exceptional technical support via phone and email to internal and external clients.
- Troubleshoot hardware, software, and network connectivity issues.
- Log and track all support tickets in our ticketing system (Zendesk/ServiceNow).
- Maintain and update technical documentation and knowledge base articles.
- Assist with the deployment and maintenance of IT assets and inventory.
- Collaborate with the senior IT team to implement new software solutions.
- Ensure data privacy and security protocols are followed at all times.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Minimum of 1 year of experience in IT support or a similar technical role.
- Strong understanding of Windows, Linux, and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time setting.
- Familiarity with remote support tools is highly desirable.