Job Description
Are you a problem-solver with a passion for technology? Apex Innovations is looking for a dedicated Part-Time Technical Support Specialist to join our dynamic team in beautiful San Diego, California.
We pride ourselves on delivering top-notch service to our clients, and we need someone who can work flexible hours to help us maintain our high standards. This is a fantastic opportunity for students or those seeking work-life balance without sacrificing career growth.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Growth Opportunities: Potential for full-time conversion.
- Modern Environment: Work with cutting-edge technology.
We are committed to diversity and inclusion and welcome applications from all qualified candidates.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Provide clear, patient, and professional technical support via phone, email, and remote desktop.
- Maintain accurate and detailed records of technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement preventative maintenance and system upgrades.
- Assist in the deployment and setup of new hardware and software for new employees.
- Stay updated on the latest technology trends and best practices to provide informed solutions.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous customer service or technical support experience is a plus.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be available to work non-traditional hours, including weekends and evenings.