Job Description
Join our award-winning team in New York and drive customer excellence! We're seeking a dynamic Senior Customer Success Manager to build lasting relationships and drive growth. Enjoy competitive compensation, comprehensive benefits, and walk-in interview opportunities.
Why Choose Apex Dynamics?
- Industry-leading training and development programs
- Collaborative, fast-paced environment in Manhattan's business district
- Clear career advancement path into leadership roles
- Walk-in interviews: Mon-Fri 9AM-5PM at our 350 Fifth Avenue office
Responsibilities
- Develop and execute strategic account plans for key enterprise clients
- Proactively identify growth opportunities and upsell/cross-sell solutions
- Lead quarterly business reviews with C-level stakeholders
- Collaborate with product teams to deliver client feedback
- Maintain 95%+ customer satisfaction and retention metrics
- Mentor junior team members on best practices
- Track KPIs using Salesforce and internal analytics platforms
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 5+ years B2B SaaS customer success or account management experience
- Proven track record of exceeding revenue targets
- Expertise in CRM platforms (Salesforce preferred)
- Exceptional communication and presentation skills
- Ability to analyze complex data and derive actionable insights
- Experience managing enterprise accounts ($100K+ ARR)