Job Description
Join our dynamic team at El Paso Innovations Group as we rapidly expand our operations in the Southwest! We're urgently seeking a Senior Customer Success Manager to drive client retention and growth in our thriving tech division. This critical role offers immediate impact with competitive compensation and comprehensive benefits. Work in our modern downtown El Paso office while making meaningful contributions to our clients' digital transformation journeys.
Responsibilities
- Develop and execute strategic success plans for enterprise clients
- Lead cross-functional teams to resolve complex client issues
- Drive adoption of new technologies through training and consultation
- Analyze customer usage data to identify growth opportunities
- Collaborate with sales on account expansion strategies
- Implement quarterly business reviews with key stakeholders
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 5+ years in B2B SaaS customer success management
- Proven track record of reducing churn by 30%+
- Expertise in CRM platforms (Salesforce, HubSpot)
- Advanced data analysis and reporting skills
- Strong stakeholder management experience
- Certification in Agile/Scrum methodologies preferred
- Bilingual English/Spanish required
- Experience scaling customer teams