Job Description
Are you a tech-savvy problem solver ready to take your career to the next level?
Apex Systems is currently experiencing rapid growth and is urgently hiring a Senior IT Support Specialist for our client in El Paso, TX. This is a fantastic opportunity to join a dynamic team where your expertise in infrastructure and user support will directly impact business operations.
As a key member of our IT team, you will provide Tier 2 and Tier 3 support, ensuring seamless connectivity for our employees. We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you are looking for jobs in El Paso that offer growth and stability, apply today!
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues for end-users.
- Manage and maintain the Active Directory environment, including user accounts, permissions, and group policies.
- Deploy, configure, and update workstations and mobile devices using Microsoft Endpoint Manager (Intune).
- Collaborate with the Network Engineering team to monitor system performance and resolve network connectivity issues.
- Document all technical incidents, solutions, and processes to maintain a robust Knowledge Base.
- Conduct regular system backups and disaster recovery testing to ensure data integrity.
- Assist in the procurement process for IT equipment and vendor management.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 4-6 years of experience in IT Support, Help Desk, or System Administration.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with virtualization technologies (VMware) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced, urgent environment.
- CompTIA A+ or Microsoft 365 Certified is a plus.