Job Description
Are you a problem-solving expert looking for a flexible schedule with top-tier compensation? Apex Systems is actively recruiting a Weekend Technical Support Specialist for our prestigious client in Boston, MA. This is an incredible opportunity to join a high-growth organization that values weekend talent with a 'Weekend Warrior' bonus structure and comprehensive benefits.
In this role, you will serve as the first line of defense for enterprise-level technical issues, ensuring business continuity for our clients. If you have a knack for troubleshooting and want to work in a modern, collaborative environment, we want to hear from you.
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools to internal stakeholders and external clients.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain accurate documentation of all support tickets, resolutions, and incident reports in the CRM system.
- Collaborate with the on-site engineering team to implement preventative maintenance and system upgrades.
- Adhere strictly to Service Level Agreements (SLAs) to ensure maximum client satisfaction.
- Escalate unresolved issues to senior leadership or specialized departments promptly.
Qualifications
- Minimum of 2 years of professional experience in IT support, help desk, or technical assistance.
- Strong working knowledge of Microsoft Windows and Mac OS environments.
- Familiarity with remote support software such as TeamViewer, LogMeIn, or Zendesk.
- Excellent verbal and written communication skills with a focus on customer service.
- Must be available to work every Saturday and Sunday (12-hour shifts).
- Associate’s degree in Computer Science, Information Technology, or related field preferred.