Job Description
Are you a tech-savvy professional looking for full time jobs in Tucson, AZ or Ohio? Apex Innovations Inc. is currently hosting walk-in interviews for our expanding IT Support team. We are looking for dedicated individuals who thrive in a fast-paced environment and are ready to contribute to our mission of delivering top-tier technical solutions.
Join us in Columbus, OH, and take the next step in your career with a company that values innovation, integrity, and employee growth. No prior experience? We provide on-the-job training for qualified candidates.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional development and certifications.
- Modern office environment with a collaborative team culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently and accurately.
- Conduct on-site troubleshooting for employees across multiple departments.
- Assist in the deployment and configuration of new hardware and workstations.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Collaborate with the IT infrastructure team to ensure system stability and security.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, VPNs, and basic hardware troubleshooting.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours and participate in on-call rotations.