Job Description
We are seeking a Senior Technical Support Specialist to join our dynamic team in New York, NY. This is an immediate hire opportunity for a driven professional ready to make an impact right away.
In this role, you will serve as the primary point of contact for our enterprise clients, resolving complex technical issues and ensuring seamless system operations. We offer a competitive benefits package, a collaborative work environment, and the chance to work with cutting-edge technology.
Responsibilities
- Provide expert-level technical support and troubleshooting for hardware, software, and network issues via phone and remote access.
- Diagnose and resolve complex technical problems, escalating to senior engineering teams when necessary.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Collaborate with cross-functional teams to improve product performance and user experience.
- Conduct system health checks and perform preventative maintenance to minimize downtime.
- Train junior staff members on best practices and internal tools.
Qualifications
- Minimum of 3-5 years of experience in a Technical Support or Help Desk role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant IT certifications (CompTIA A+, Network+, CCNA) are a plus.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.