Job Description
Are you searching for Hiring Now Jobs in Georgia - Florida? Apex Tech Solutions is excited to host walk-in interviews for a talented Senior Technical Support Specialist. Join a premium organization committed to innovation, growth, and employee well-being. We are looking for professionals who thrive in fast-paced environments and are ready to take their careers to the next level.
Why Join Us?
We are filling multiple positions immediately. Don't miss this opportunity to be part of our expanding team!
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health and dental benefits.
- Professional development and certification support.
- Modern office environment with flexible hours.
We are filling multiple positions immediately. Don't miss this opportunity to be part of our expanding team!
Responsibilities
- Provide Tier 2+ technical support via phone, chat, and email to resolve complex hardware and software issues.
- Troubleshoot network connectivity problems and ensure optimal system performance for all clients.
- Document all customer interactions, resolutions, and incident reports in the CRM system accurately.
- Collaborate with the engineering and product teams to escalate critical bugs and suggest improvements.
- Conduct training sessions for junior support staff to maintain high service standards.
- Monitor ticket queues and prioritize tasks to ensure 24/7 system availability.
- Stay updated with the latest technology trends to provide innovative solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 3 years of experience in technical support, help desk, or customer service.
- Strong working knowledge of Windows, Linux, macOS, and Office 365 ecosystems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to troubleshoot under pressure and manage multiple tickets simultaneously.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification is highly preferred.