Job Description
Are you a tech-savvy problem solver looking for a weekend role that pays well?
We are seeking a dedicated Senior Weekend Technical Support Specialist to join our dynamic team in Seattle, WA. If you thrive in a fast-paced environment and enjoy helping others resolve technical issues, this is the perfect opportunity for you. Enjoy competitive pay and a shift differential for working weekends.
Why Join Us?
- Shift Flexibility: Focus on your work-life balance with consistent Saturday and Sunday schedules.
- Competitive Pay: Earn between $28.00 and $42.00 per hour based on experience.
- Professional Growth: Work with cutting-edge technology and a supportive team.
The Role:
As our Weekend Technical Support Specialist, you will be the first line of defense for our enterprise clients. You will troubleshoot hardware and software issues, manage support tickets, and ensure our systems run smoothly during peak weekend hours.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Document all technical issues and resolutions in the CRM system for future reference.
- Collaborate with the on-site support team during handover periods to ensure seamless service continuity.
- Conduct remote diagnostics and guide clients through complex technical procedures.
- Maintain a professional and positive demeanor when assisting internal stakeholders and external clients.
Qualifications
- Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work full-time weekend shifts (Saturday and Sunday).
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.