Job Description
Join our dynamic team immediately! Nexus Solutions is seeking a passionate Customer Service Specialist to deliver exceptional support at our Las Vegas headquarters. This urgent opening offers competitive pay, comprehensive benefits, and immediate start date for qualified candidates.
As the frontline of our client experience, you'll resolve inquiries, build relationships, and drive customer satisfaction. If you thrive in fast-paced environments and excel at problem-solving, apply now to launch your career with us!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve technical and billing inquiries with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Train new hires on customer service protocols
Qualifications
- 1+ years customer service or support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Flexible availability including weekends/holidays
- High school diploma or equivalent required