Job Description
Join our dynamic team in Albuquerque as an immediate-start Tech Support Specialist! TechCorp Solutions is a leading IT services provider offering competitive benefits and growth opportunities. If you're passionate about technology and ready to start immediately, this is your chance to join a forward-thinking organization dedicated to innovation and customer excellence.
Responsibilities
- Provide Tier 2 technical support for hardware/software issues
- Install, configure, and troubleshoot network infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex issues
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
Qualifications
- 3+ years in IT support or relevant technical experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS and network troubleshooting
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including weekends