Job Description
Join TechFlow Solutions in Colorado Springs for an urgent opportunity to make an immediate impact! We're seeking a highly motivated IT Support Specialist to join our dynamic team. This critical role requires someone who thrives in fast-paced environments and possesses exceptional problem-solving skills. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology in one of Colorado's most vibrant cities. Don't miss this chance to advance your career while supporting our growing client base.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues with minimal supervision
- Implement cybersecurity protocols and maintain system security
- Collaborate with cross-functional teams on IT projects
- Document technical procedures and maintain knowledge base
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong analytical and troubleshooting abilities
- Excellent communication skills with technical and non-technical audiences
- Ability to work independently and manage multiple priorities
- Experience with ServiceNow or similar ITSM tools
- Valid Colorado driver's license and reliable transportation