Job Description
We are a leading technology firm in Columbus, OH, expanding our team to meet high demand. We are currently looking for dynamic Technical Support Associates to join our workforce. Whether you are an experienced professional or a fresh graduate looking for a career in IT, we offer walk-in interviews every day to fast-track your application process.
Why Join Apex Solutions Group?
- Competitive Salary: Earn between $55,000 and $75,000 annually.
- Benefits Package: Comprehensive health, dental, and vision insurance.
- Career Growth: Clear pathways for promotion within a growing tech environment.
- Flexible Scheduling: Support for work-life balance.
Don't miss this opportunity to advance your career in one of the nation's fastest-growing tech hubs.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Stay updated on the latest technology trends to provide accurate guidance.
- Maintain a high level of professionalism and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/Linux).
- Ability to pass a background check and drug screening.
- Previous customer service experience is a plus.