Job Description
Are you a tech-savvy problem solver looking for a role in the heart of Dallas? Apex Innovations Group is expanding our technical support team and is seeking a Tech Support Engineer to join our high-impact department.
We are a leading provider of enterprise software solutions, and we need someone who can bridge the gap between complex technology and our diverse client base. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (2 days in Dallas office, 3 remote).
- Continuous learning and career advancement opportunities.
Responsibilities
- Diagnose and troubleshoot complex hardware, software, and network issues for enterprise clients.
- Provide exceptional customer service via phone, email, and remote desktop tools.
- Manage and track all support tickets within our CRM system (Zendesk/Jira).
- Collaborate with the development team to escalate and report critical bugs.
- Maintain accurate documentation of all technical procedures and resolutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a dynamic environment.