Job Description
Are you ready to accelerate your career in the heart of Oklahoma? Apex Tech Solutions is currently seeking a dynamic Technical Support Representative to join our growing team in Oklahoma City.
We are looking for individuals who thrive in fast-paced environments and are eager to help others succeed. As a key member of our support team, you will play a crucial role in ensuring our clients have seamless access to their technology. We offer immediate start dates for qualified candidates looking for stability and growth.
Why Join Us?
- Competitive hourly rate starting at $22/hr.
- Comprehensive paid training program.
- Opportunities for rapid career advancement.
- Collaborative and inclusive work culture.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for remote and on-site clients.
- Provide clear, empathetic, and professional support via phone, email, and chat channels.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
- Maintain up-to-date knowledge of company products and industry best practices.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong computer literacy and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.