Job Description
We are seeking a dynamic and dedicated Technical Support Specialist to join our high-performance team in Jacksonville, Florida. If you are passionate about solving complex problems and providing top-tier customer service, this is your opportunity to advance your career with a leading industry innovator. We offer comprehensive training, a competitive benefits package, and a culture that fosters growth and innovation.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development and career advancement opportunities.
- Modern, collaborative work environment in the heart of Jacksonville.
Responsibilities
- Provide expert technical support to clients via phone, email, and chat, resolving technical issues efficiently and professionally.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Document all customer interactions, issues, and resolutions in our CRM system accurately and in a timely manner.
- Collaborate with the engineering team to identify recurring issues and suggest process improvements.
- Stay up-to-date with the latest technology trends and product updates to provide informed assistance.
- Maintain a high level of customer satisfaction by ensuring quick response times and empathetic communication.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in technical support, customer service, or IT help desk roles preferred.
- Strong knowledge of Windows and Mac operating systems, office productivity software (Microsoft Office, Google Suite), and internet browsers.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently in a fast-paced environment.
- Reliable internet connection and home office setup if applicable.