Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity to join a dynamic team?
Apex Support Solutions is seeking a dedicated Technical Support Specialist to join our growing office in downtown Chicago. We pride ourselves on delivering top-tier IT solutions to a diverse client base, and we are looking for individuals who are passionate about technology and customer service. If you want to start your career with a company that values growth and innovation, this is the role for you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as next week.
- Competitive Pay: Base salary with performance bonuses.
- Growth Potential: Clear path to Senior IT and Management roles.
Don't miss this chance to advance your career in the heart of Chicago. Apply today!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and network connectivity.
- Customer Communication: Provide exceptional technical support via phone, email, and in-person, ensuring high customer satisfaction scores.
- System Maintenance: Perform routine system checks, software updates, and patch management to ensure optimal performance.
- Documentation: Maintain accurate and detailed records of all support tickets, resolutions, and technical issues in our CRM system.
- Team Collaboration: Work closely with the IT infrastructure team to escalate complex issues and implement long-term solutions.
- Training: Assist in training new hires on company systems and standard operating procedures.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Experience: 1+ years of experience in a helpdesk, technical support, or customer service role.
- Technical Skills: Proficiency with Windows and macOS operating systems; basic knowledge of networking concepts (TCP/IP, DNS).
- Soft Skills: Excellent verbal and written communication skills with a patient and professional demeanor.
- Problem Solving: Strong analytical thinking and ability to troubleshoot complex problems under pressure.
- Availability: Ability to work flexible hours and occasional weekends if needed.