Job Description
We are seeking a detail-oriented Technical Support Specialist to join our rapidly growing team in Raleigh, NC. This is an immediate hire opportunity for a proactive professional who excels at problem-solving and client relations.
In this role, you will act as the bridge between our clients and our technical infrastructure, ensuring seamless operations and top-tier service delivery. If you are ready to start your career immediately and want to work in a dynamic environment, we want to hear from you.
Key Highlights:
- Immediate Start Date: Join us this week!
- Competitive Pay: Salary commensurate with experience.
- Growth Opportunities: Clear path for advancement within the IT department.
Apply today to secure your position!
Responsibilities
- Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users.
- Provide exceptional remote and on-site technical support via phone, email, and chat.
- Manage and track all incoming support tickets using our CRM and ticketing systems.
- Document technical solutions and create knowledge base articles for future reference.
- Collaborate with cross-functional teams to improve system performance and user experience.
- Conduct training sessions for new software installations and security protocols.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong proficiency with Microsoft Windows, macOS, and the Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and Active Directory.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong troubleshooting mindset and ability to work under pressure.