Job Description
Join our dynamic team at LocalTech Solutions where innovation meets community impact! We're urgently seeking a passionate Senior Tech Support Specialist to serve our growing Seattle client base. This role offers immediate start, competitive benefits, and the opportunity to work with cutting-edge technology while making a tangible difference in local businesses. If you're ready to dive into a fast-paced environment where your skills directly shape customer success, apply today!
Responsibilities
- Provide exceptional technical support for hardware/software systems to Seattle-based clients
- Diagnose and resolve complex IT issues with minimal supervision
- Install, configure, and maintain network infrastructure
- Document all support cases using ticketing systems
- Train end-users on technology best practices
- Collaborate with cross-functional teams for seamless service delivery
- Proactively identify system vulnerabilities and implement solutions
Qualifications
- 3+ years of hands-on IT support experience in a local business environment
- CompTIA Network+ or equivalent certification required
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with diverse clientele
- Ability to work flexible hours including occasional weekends
- Valid Washington State driver's license for on-site support