Job Description
We are seeking a highly motivated Tech Support Specialist to join our rapidly growing team in San Diego. If you are looking for a role where you can make a tangible impact and start immediately, this is the perfect opportunity for you.
At Apex Tech Solutions, we pride ourselves on delivering exceptional service to our clients. As a key member of our support team, you will be responsible for diagnosing technical issues, providing solutions, and ensuring our clients have a seamless experience. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide expert technical support to customers via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date records of all support tickets and resolutions in the CRM system.
- Collaborate with cross-functional teams to improve product performance and user experience.
- Conduct regular system checks and perform preventative maintenance to minimize downtime.
- Assist in the training and onboarding of new software tools for internal staff and clients.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting methodologies.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Must be available to start immediately.