Job Description
Are you seeking a rewarding career with weekly pay and stability in Columbus, OH? Apex Solutions Group is currently looking for a dedicated Technical Support Specialist to join our rapidly growing team. We pride ourselves on delivering exceptional service and offer a modern work environment where your skills are valued.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Modern Facilities: Work in a state-of-the-art office.
- Career Growth: Opportunities for advancement within the company.
We are looking for individuals who are tech-savvy, customer-focused, and ready to make an impact. Apply today to start your journey with us!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with the engineering team to escalate complex technical problems.
- Conduct regular training sessions for new staff members on support protocols.
- Ensure 100% customer satisfaction by resolving inquiries within SLA guidelines.
- Stay updated on the latest technology trends and product updates.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic troubleshooting of operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation (if required for on-site shifts).