Job Description
Are you seeking a weekly pay opportunity that values your technical expertise and offers immediate career advancement? Apex Tech Solutions is actively hiring a Technical Support Specialist in Dallas, Texas.
We are a dynamic technology firm dedicated to delivering top-tier IT services. We pride ourselves on our culture of excellence and transparency. We offer a competitive hourly wage structure with the distinct advantage of weekly direct deposits, ensuring you get paid on time, every time.
Key Highlights:
- Immediate Start: Onboard and begin contributing within days.
- Weekly Payroll: No long waits for your paycheck.
- Growth Potential: Clear pathways for promotion within our IT department.
Responsibilities
- Provide high-quality technical support to employees and clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer peripherals, printers, and mobile devices.
- Document all technical incidents and resolutions accurately in the IT service management database.
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Conduct regular system checks and perform routine maintenance to ensure operational stability.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Basic knowledge of Microsoft Windows, Office Suite, and networking concepts.
- Strong customer service skills with the ability to explain complex technical issues to non-technical users.
- Problem-solving mindset with the ability to work independently and manage multiple priorities.
- Flexibility to work occasional weekends or overtime during peak business periods.