Job Description
We are seeking a highly motivated Technical Support Specialist to join our growing team in Raleigh, NC. If you are looking for a stable career with weekly pay and clear opportunities for advancement, this is the perfect role for you. We pride ourselves on a dynamic work environment where your technical skills are valued and your contributions directly impact our clients' success.
As a Technical Support Specialist, you will be the first point of contact for technical issues, ensuring rapid resolution and customer satisfaction. You will work in a modern office equipped with the latest technology, offering a collaborative atmosphere that fosters professional growth and stability.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Diagnose and resolve complex technical problems for end-users in a timely manner.
- Document all technical issues and resolutions in the internal knowledge base.
- Collaborate with the IT team to implement system improvements and security updates.
- Conduct training sessions for new employees on standard operating procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Proven experience in technical support or a related IT role.
- Strong problem-solving skills with the ability to explain complex concepts simply.
- Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills.