Job Description
Join our award-winning team in Richmond, VA! We have an urgent opening for a Customer Service Representative to start immediately. This is a fantastic opportunity to grow your career with a forward-thinking company offering competitive benefits and a supportive work environment. Don't miss your chance to make an impact while earning a competitive salary. Apply today and begin your new career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update customer records in CRM system accurately and promptly
- Collaborate with team members to ensure seamless service delivery
- Meet or exceed monthly performance targets for resolution times and quality
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- High school diploma or equivalent required
- Must be available for immediate start (within 1 week)