Job Description
Immediate opening for a dynamic Customer Service Representative in Miami, FL. Join our local team and make an impact while growing your career. We're hiring now for motivated professionals ready to start immediately.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to enhance service quality
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced environments
- Proficiency with CRM software and MS Office
- Strong problem-solving abilities