Job Description
Join our dynamic team in Colorado Springs! We're urgently hiring motivated Customer Service Representatives to deliver exceptional support to our growing client base. This is a unique opportunity to start immediately in a fast-paced environment where your contributions make a direct impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Apply Today?
• Immediate start date
• Full-time schedule with consistent hours
• Paid training and career advancement
• Health insurance and retirement benefits
• Work in a modern, collaborative downtown office
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records and document interactions in CRM system
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly customer satisfaction targets (92%+)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (45+ WPM) and computer proficiency
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Experience with CRM software (Salesforce preferred)
- Positive attitude and problem-solving mindset