Job Description
Join our dynamic team immediately! Coastal Solutions Group is urgently hiring motivated Customer Service Representatives in Virginia Beach. This is your opportunity to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities. We're seeking passionate individuals ready to make an immediate impact in our fast-paced environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests accurately
- Update customer records in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational abilities
- Positive attitude and resilience under pressure