Job Description
Immediate Hiring Opportunity in Virginia Beach! Join our dynamic team at Coastal Solutions Group as a Customer Service Representative. We're seeking motivated individuals to start immediately and deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment right here in Virginia Beach.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset