Job Description
Join LocalHire DC's dynamic team and become the voice of our community! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to Washington DC residents. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact in your local area. If you thrive in fast-paced environments and love helping people, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Washington DC customers
- Resolve billing inquiries, service issues, and technical support requests
- Maintain detailed customer records in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Identify upsell opportunities for community-focused services
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in continuous training on local regulations and services
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid DC driver's license (for occasional local travel)
- Associate degree or equivalent experience required
- Experience with local government services preferred