Job Description
Join our dynamic team at Local Innovations Inc. and make an immediate impact! We're urgently hiring motivated Customer Service Representatives in Indianapolis to deliver exceptional experiences for our growing client base. This full-time position offers competitive pay, comprehensive benefits, and a collaborative work environment where your contributions are valued. If you're passionate about problem-solving and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product concerns, and service complaints efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including response time and CSAT scores
- Identify process improvements to enhance customer satisfaction
Qualifications
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Positive attitude with dedication to customer advocacy