Job Description
Immediate openings for Customer Service Representatives in Washington DC! Global Solutions Inc. is urgently hiring motivated professionals to join our dynamic support team. We're conducting walk-in interviews daily—no appointment needed! If you thrive in fast-paced environments and excel at client satisfaction, this is your opportunity to launch or advance your career. Competitive benefits package and growth opportunities await.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve escalated matters
- Meet/exceed performance metrics for resolution times and satisfaction
- Proactively identify process improvement opportunities
Qualifications
- High school diploma; associate's degree preferred
- 2+ years customer service experience in B2B/B2C settings
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong typing speed (40+ WPM) and computer literacy