Job Description
Immediate Hiring Opportunity in Louisville, KY! Join our dynamic team as a Customer Service Representative and deliver exceptional experiences. We're seeking motivated individuals for on-site positions with competitive pay and growth opportunities. Walk-in interviews available – no appointment needed!
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Free parking and modern downtown workspace
- Clear career advancement paths
Immediate Start Date: Positions available for immediate placement. Don't miss this chance to join a forward-thinking company!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed daily performance metrics (CSAT, resolution time)
- Document interactions and processes for continuous improvement
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Positive attitude and team-player mentality
- Valid driver's license (if field support required)