Job Description
Join our dynamic team in Arlington, VA! We're urgently hiring Customer Service Representatives to deliver exceptional client experiences. This is a rare opportunity to start immediately with competitive pay and comprehensive benefits. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today and become part of our award-winning support team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 5-minute SLAs
- Resolve complex customer issues with empathy and efficiency
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly KPIs for satisfaction (CSAT >90%) and resolution rates
- Proactively identify upsell opportunities for existing clients
- Participate in daily team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience required)
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving abilities and attention to detail
- Flexibility to work weekends/holidays during peak seasons