Job Description
Join our dynamic team at Apex Solutions Group! We're conducting walk-in interviews for motivated Customer Service Specialists. No lengthy application process – just bring your resume and enthusiasm. Immediate start opportunity with competitive pay, comprehensive benefits, and career growth potential. Be part of Raleigh's thriving business community and make a real impact on customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with cross-functional teams to improve service
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM tools
- Ability to work in fast-paced environment
- Positive attitude and adaptability
- Must be available for day/night shifts