Job Description
Join our dynamic team at Global Tech Solutions! We're urgently hiring dedicated Customer Service Representatives for our New York headquarters. Enjoy competitive salaries, comprehensive benefits, and immediate start opportunities. Walk-in interviews are held daily – no appointment needed! This is your chance to launch or advance your career in a fast-paced tech environment.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with precision and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous training for product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexibility to work rotating weekends/holidays
- Passion for technology and customer satisfaction
- Strong attention to detail and organizational skills